At The Provider Partner, we understand that navigating the financial complexities of healthcare can be overwhelming. We’re more than just consultants—we’re hands-on partners committed to helping healthcare providers achieve long-term financial stability and independence. With over 80 years of combined experience in clinical care, revenue cycle management, and compliance, our team brings deep, real-world expertise to the challenges you face every day.
Our approach is simple: Empower, Equip, Exit. We don’t just offer solutions; we coach you through the process, ensuring that you’re left with the tools and confidence to manage your financial health independently.
The Provider Partner was born from the personal and professional experiences of Charles Hunley, MD and Tracy Olsten CPC, CPMA, CPC-I, CMCS, CMSCS.
Charles, a medical director, faced significant financial struggles in his organization, even considering layoffs to stay afloat. That’s when Tracy, a certified coder, auditor and revenue cycle expert, stepped in. Her expertise helped transform the practice’s finances, turning instability into solvency.
As they worked together, the transformation didn’t go unnoticed—others began reaching out for help. Seeing how powerful their combined expertise was, Charles and Tracy realized their approach could benefit countless other healthcare providers. And so, The Provider Partner was founded with a simple mission: to empower healthcare providers through hands-on coaching, helping them overcome financial challenges and achieve lasting success.
Our team is built with a blend of clinical and financial experts, allowing us to offer a comprehensive approach to achieving financial solvency. We’re uniquely positioned to understand the operational pressures of healthcare while delivering solutions that work.
We have gathered a group of seasoned physicians and healthcare revenue cycle administrators as part of our board of specialists and investors.
Our board is composed of an anesthesiologist, emergency medicine physician, hospitalist, trauma and acute care surgeon, intensivist, and former healthcare executives and directors.
Clients benefit from our team’s experience in hospitalist medicine, urgent care, critical care, anesthesiology, trauma, acute care surgery, emergency medicine, and internal medicine.
This diverse expertise allows us to create tailored solutions that ensure compliance and lead to financial solvency.
Our approach goes beyond diagnosis—we work side by side with your team to implement solutions that address the root causes of financial instability. Whether it’s streamlining your revenue cycle, negotiating better insurance rates, or ensuring regulatory compliance, we give you the tools to manage your financial health with confidence.
At The Provider Partner, our success is measured by your independence. We empower, equip, and then exit—ensuring you’re set up for long-term success without relying on us.
At The Provider Partner, we work really hard to fire ourselves! Our success is measured by the day you no longer need us. If you’re ready to take control of your financial future, we’re here to help. Click the button below to get started with a free assessment.
I can’t recommend The Provider Partner highly enough. Working with them has been an absolute pleasure. Their responsiveness is second to none; no matter the time or day, they’re always quick to provide thoughtful and thorough answers. They’re not just knowledgeable but genuinely engaged, taking the time to understand our needs and offering insights. On top of their expertise, their friendly and approachable manner makes every interaction enjoyable and stress-free. If you’re looking for a team that is not only easy to work with but also consistently delivers exceptional results, The Provider Partner is the group to choose." The Provider Partner has helped my group practice by identifying missed opportunities for revenue improvement." I was surprised that my ROI was 100% within the first 3 months. Well worth the investment." 
Dr. Charles Hunley is the Critical Care Director at a large urban academic center, bringing over 15 years of experience in improving patient care and reducing costs. He has been nationally recognized for his work in standardizing sepsis and hemodynamic protocols, which have significantly enhanced patient outcomes and reduced length of stay.
Dr. Hunley is an expert in leading large critical care departments with multiple service lines. He collaborates closely with surgeons, cardiologists, and internal medicine teams to implement lean, evidence-based programs that improve safety and hospital quality. His approach focuses on developing and standardizing clinical and administrative processes that streamline operations while improving care pathways.
A strong advocate for education, Dr. Hunley believes that sustainable improvements come when every team member, from residents to senior staff, is empowered to take ownership of their role in patient care. His leadership has not only improved clinical outcomes but also contributed to the financial health of the institutions he serves.
With more than 25 years of experience in healthcare, Tracy Olsten oversees operations and strategy at The Provider Partner, ensuring a seamless merger of clinical and business operations.
Her background includes leadership roles as a Regional Practice Administrator, Director of Revenue Cycle, and Compliance Officer. Tracy’s deep expertise in coding compliance and revenue cycle management helps healthcare practices optimize their financial and operational health.
As a licensed coding instructor with AAPC, Tracy has conducted hundreds of training sessions and webinars, educating both physicians and coders on the latest regulations and compliance best practices. Her leadership is key in ensuring that clients not only meet compliance standards but also achieve long-term financial stability.
In her downtime, Tracy enjoys spending time with her family and can often be found shark tooth hunting at the beach.
